I recently had a phone conversation with Russell about sales tips. Russell and I interacted on Linkedin and decided to go one step beyond that pure digital exchange. We took it in the “real world”, i.e. we had a phone conversation (Russell is Toronto based, meeting-up bit challenging!). We talked sales tips, how much grafting is needed, especially for new business acquisition. Russell is now building a business in chatbot focused on the restaurant industry (early days but check it out here) and what we discussed was an episode from a “previous life” of his. He mentioned a story when he tried to approach a specific prospect (Lyft in this case).… Read the rest
Humans are very complex creatures and I have learned the hard way that a few words badly picked can lead to miscommunication. And ultimately prevent getting the desired outcome. When I realise that happened, I tend to replay the conversation ad nauseam (well, not quite, but a few times) and wish I’d say this or that instead. There is apparently a French expression, “l’esprit de l’escalier”, literally the thoughts of the stairs. Essentially, what one thinks while going down the stairs (l’escalier) replaying a conversation.… Read the rest
Is rapportive not working? Since 25 October 2017, it seems it has stopped displaying the useful social card on the side of Chrome. It is well know that Rapportive is a useful as part of a sales stack. My first assumption was that the culprit would be Linkedin. I assumed they had cut the API between GMail and their social data. However, after digging into it, it would seem the culprit is Google rather than Linkedin.
UPDATE: There is a conflict between CSP and the YesWare. The YesWare extension needs to be switched off to enable the CSP plug in to work – and hence Rapportive.… Read the rest
This post focuses on sales ops and how to make sure the data captured in a sales process, right from the lead gen stage, flows efficiently across the various parts of the process. And beyond avoiding data leakage, how capturing as much data early on can helps analytics even if some data pieces can be deemed not relevant initially. In this first post, I take the example of a sales ops process built around 4 services / technologies, I explain the 4 groups of data useful to capture and maintain for KPIs and reporting purposes.… Read the rest
Photo credit: Tim Green
Joseph Priestley was a theologian, chemist, philosopher, writer (150+ books), in short, a giant, who lived at the end of the 19th Century. Amongst other things he is known for the discovery of oxygen though other scientists have strong claims for this discovery too (like many discoveries at this time). One thing which absolutely blows my mind is the prescience of on of his quote: “The more elaborate our means of communication, the less we communicate”. Absolutely fascinates me as this is such a salient point these days.
Communication is key in sales process.… Read the rest
Photo credit: Adamnsinger
“Should we catch-up?” “Did you synch-up with your colleagues?” “When is a good time to synch-up?”.
As we know, it takes a few interactions with a prospect to bring him/her as a fully fledge customer. When looking at moving prospects throughout the sales process, whilst it’s best to block a slot with the prospect for the next conversation, things never run perfectly and some form of chasing is more often than not inevitable. Above are some examples of the not so very good (understatement) follow-up emails that can be used.… Read the rest
I call these posts “weekly round up” though, looking at when I posted a similar one previously, I should call it “yearly round up”. But anyway, I did come across two very interesting articles and one worth mentioning. One about pricing, one about budget and a last one doing some semantic analysis on sales calls.
The article about pricing presents the perspective of a pricing expert, Madhavan Ramanujam. Its core thesis is that companies should build product around a price, not around features. Whilst the article might be more applicable to companies building large scale consumer products (eg: cars) rather than, say, software companie, I have found it quite interesting.… Read the rest
Photo credit: Steve Rhodes
“But Michael, you are using a competitor product. And they are a good company. So, whilst it is great you would want to do a POC with us, I am not clear on what specific issues you want to address and, assuming we can address them, what would happen afterwards. Could you help me with this?”
Michael could not help me with this. Michael was a partner for one of the major consulting firm in the world and was keen to do a POC to test the product of my start-up.… Read the rest
Photo credit: nicoleneu1
Here are three posts I came across recently and found interesting and worth sharing. Strangely, two of these posts have a theme, a word that all sales people and business owners do not like: the dreaded word “No”…
1- “The answer to this question will make your sales skyrocket”. This is a very interesting article about a very simple question that can be asked to improve a sales process. You can find all details here but, in short, the question is: “What made you nearly say: No”.… Read the rest
Photo credit: Phil
Greeks invented the democracy. And they had an interesting way of voting. They used beans. A white bean was a vote in favour of a motion, a black bean was a vote against. The vote had to be unanimous for the motion to go through. So should the jar with the bean topples and the beans fall down, revealing a black bean, it meant something had been revealed too early and the vote had to restart. Hence the expression spilling the beans…